FAQ

Shop orders are dispatched daily (Monday to Friday), usually same day or within 24 hours.

UK deliveries normally take 1-2 working days.

European orders 2-3 working days but please allow up to 14.

Worldwide orders 3-5 working days but may take up to 21.

If your item hasn’t arrived in the above timescale please contact us.

Once a service package or part + fitting has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable(s).

Service or repair will be carried out within 1-2 working days but may be slightly longer during busy periods.

Once the service has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable plinths.

Our usual turnaround is 5-7 days but please allow 10-14 during busy periods.

Once the service has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable(s).

Our usual turnaround is 10-14 days for complete Technics overhauls.

Unfortunately the servicing / mod packages are not available for overseas customers due to damage / loss of items.

We stopped doing the Dicer mod as a regular service. We can still do this on request but please note this is an expensive modification. A specially modified pair of Dicers are required as well as the mounting and reinforcement plates. The plates then require fabrication work to be fitted to the cabinets. To supply and fit the kits on average is around £600 a pair which doesn’t include repainting the cabinets. Of course, if you have to have it, get in touch.

We don’t stock under platter LED kits but we can install them for you if required.

If you are not 100% satisfied with your item due to manufacture fault, we will be more than happy to exchange your goods or offer a full refund on return of the item in its original condition.

If you have made a mistake / incorrect purchase you may return the item but please note delivery costs are non refundable.

Items must be returned within 14 days of purchase for UK customers and 28 days for overseas customers.

Returns address
Pimp My Decks
Wyre Park
Rawcliffe Road
St Michaels
Lancashire
PR3 0UH