If you are not 100% satisfied with your item due to manufacture fault, we will be more than happy to exchange your goods or offer a full refund on return of the item in its original condition.
If you have made a mistake / incorrect purchase you may return the item but please note delivery costs are non refundable.
Items must be returned within 14 days of purchase for UK customers and 28 days for overseas customers.
Pimp My Decks
Shop orders are dispatched daily (Monday to Friday), usually same day or within 24 hours.
UK deliveries normally take 1-2 working days.
European orders 2-3 working days but please allow up to 14.
Worldwide orders 3-5 working days but may take up to 21.
If your item hasn’t arrived in the above timescale please contact us.
Once the service has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable(s).
Our usual turnaround is 10-14 days for complete Technics overhauls.
Once the service has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable plinths.
Our usual turnaround is 5-7 days but please allow 10-14 during busy periods.
Once a service package or part + fitting has been purchased we will contact you within 24 hours to arrange delivery or drop off of your turntable(s).
Service or repair will be carried out within 1-2 working days but may be slightly longer during busy periods.
Yes, but we will only accept Turntables sent to us in flight cases. Return shipping will have to be insured for the full value. Please contact us for a quote.
We don’t stock under platter LED kits but we can install them for you if required.